Returns & Exchanges
At Astarte Sports Wear, all products are custom-made according to customer specifications. We take great care to ensure every order matches the approved design, size, and requirements.
1. Custom Orders
All custom sportswear, streetwear, fitness wear, jackets, and accessories are made specifically for each customer. Due to the personalized nature of these products, we do not offer returns or exchanges once production has started.
2. No Return Policy
We do not accept returns for:
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Custom-designed products
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Wrong size selection provided by the customer
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Change of mind after production begins
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Color or design variations approved by the customer
3. Exchange Policy
We do not offer standard exchanges on custom orders. However, an exchange or correction may only be considered in the following cases:
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Manufacturing defect caused by our production team
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Incorrect product delivered (not matching approved specifications)
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Major quality issue verified by our team
In such cases, customers must report the issue within a reasonable time after receiving the order.
4. Quality Assurance
Every product goes through a strict quality check before shipment to ensure it meets approved standards. We aim to deliver high-quality products that match customer expectations.
5. Customer Responsibility
Customers are responsible for:
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Providing correct sizes and measurements
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Approving final design before production
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Reviewing all order details carefully
Once approved, the order goes into production and cannot be modified.
6. Contact Us
For any concerns regarding your order, please contact us:
📞 +92-337-8201075
📍 Pul aik, near Protech Factory, Mohallah Awana Neka Pura, Sialkot, Punjab, Pakistan
📱 Facebook: https://www.facebook.com/Asstartesports?mibextid=ZbWKwL
📸 Instagram: https://www.instagram.com/astartesportswear_/